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windows explorer crashs

hi,

i am running xp pro on a 8085-33u machine. it been quite a while that i have a problem with my windows.

everytime when i right click on my c:\ or d:\ drives i got an error message:

"windows explorer has encountered a problem and need to be close. sory for any inconvinience" and there is a send/don't send bottom. if i click on anyone of them, the screen will restart (not the computer) and the windows browser will close. however, if i choose to leave the popup in background then i can continue using the pc.

my pc is running with the latest windows update from microsoft.

I have tried many methods which i found from different forums but didn't seem to work. some of the stuff i did was shellexview, hijackthis program, disk clean up and delete all cookies+internet temp. defragment, un/reinstall IE7, cclearner, and upgrade to sp3.

your suggestion and comments is deeply appriciated.

thank you

Phi


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